Developer: Eleven11 studios
Email : support@eleven11studios.in
Website. : www.eleven11studios.in
Last updated: November 2025
Introduction
Welcome to Eleven11 App and Eleven11 Studios Website (“Platform”), developed and operated by Eleven11 studios. (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application, website, or interact with our services.By using our App or Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. We comply with applicable data protection laws, including:
• India — Digital Personal Data Protection Act, 2023 (DPDP Act)
• United Arab Emirates — Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)Information We Collect
We only collect what is necessary for offering and improving our services.
(a) Information You Provide
• Account Information: Name, email address, Google authentication details (for App login).
• Order & Delivery Data (Website): Billing address, shipping address, contact number, and purchase details.
• Support & Feedback: Information you share when reaching out for assistance or feedback.
(b) Information Collected Automatically
• Device Data: Device model, operating system, browser type, app/website
version, and identifiers.
• Usage Data: App and website interactions, error logs, session data, and feature usage for performance optimization.
• Cookies (Website): Used for improving browsing experience, analytics, preferences, and personalization.
(c) Bluetooth and Connectivity (Mobile App)
• Bluetooth access is used only to detect, connect, and control Eleven11 smart products.
• We do not track or store your precise location or scan unrelated nearby devices.
• On older Android versions, limited location access may be required solely for Bluetooth pairing—not for tracking.Purpose of Processing
We use your information to:
• Authenticate and manage user accounts
• Process payments, orders, and deliveries (Website)
• Connect and control Eleven11 smart products (App)
• Provide 11:11 alerts, device insights, and product features
• Improve reliability, troubleshoot issues, and enhance experience
• Send service alerts, updates, and support responses
• Ensure safety, prevent misuse, and comply with legal obligations
We do NOT sell or rent your personal data.Your Rights
For Users in India (DPDP Act, 2023):
• Right to access your personal data
• Right to correct or update inaccurate data
• Right to withdraw consent
• Right to request deletion of your data
• Right to nominate a representative in case of incapacityFor Users in UAE (PDPL):
• Right to be informed about data processing
• Right to receive copies of your data
• Right to correct, erase, or restrict processing
• Right to data portability
• Right to object to automated decision-making
To exercise your rights, email: support@eleven11studios.in.
Data Security
We implement technical and organizational safeguards, including:
• HTTPS encryption for data transmission
• Secure token-based authentication
• Restricted employee access to data
• Regular audits, monitoring, and threat detectionChildren's Privacy
Our App and Website are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a child has shared data with us, please contact us for immediate deletion.Account Deletion (Mobile App & Website)
If you wish to permanently delete your Eleven11 account, follow these steps:
a. Open the App and log in
b. Go to Profile > Settings
c. Select “Delete Account”
d. Confirm and verify identity
e. Your data will be permanently removed within 30 daysYou may also email support@eleven11studios.in with subject “Account Deletion Request”.
Updates to this Policy
We may modify this policy to reflect new features or legal changes. Continued use means acceptance of updates.
